Terms of Use

                TERMS & CONDITIONS OF USE

 

This Terms & conditions (hereinafter referred to as the "Agreement") lays out the terms and conditions and rules, as may be amended and supplemented, from time to time ("Terms") which shall be applicable to the access and use of the Website https://www.Seetara.in and Mobile Application “SEETARA”(“Platform”") by you, the visitor/ user ("User" or “You”) of the Platform. The term "We", "Us", "Our" shall mean Astreus Private Limited.

 

These Terms and conditions being an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder, generated by a computer system and do not require any physical or digital signatures. 

 

ABOUT SEETARA

 

Astreus Private Limited (“SEETARA”) based at Pune, Maharashtra, owns the Platform and it provides astrological content, reports, data, telephone and email consultations and sell spiritual products and other related products via the World Wide Web, electronic mail and also through offline mode.  Certain portions of the content may be viewed simply by visiting the PLATFORM, which may be free in nature. In order to access the personalized astrological zone and/or receive additional content and services from PLATFORM, you may need to register as a user of SEETARA to receive certain paid services. 

 

SEETARA is a marketplace Platform d. In case the User wants to avail astrological services, the User acknowledge that the astrologers on the Platform are not employees of SEETARA. The services offered by the astrologers are their own and SEETARA is not responsible for any dispute that may arise between customers and the astrologers. SEETARA only offers you a platform for interaction with the astrologers.

 

ELIGIBILITY

 

You should have completed 18 years of age and be competent to enter a contract under Indian Contract Act, 1872. If You are under 18 years of age who is intending to avail the services of the Platform, You should do so through Your legal guardian in accordance with applicable laws. 

  

If You are using the Platform on behalf of any corporation, company, institution, association or other entity, it shall be Your sole responsibility to ensure that You are the person authorized by such corporation, company, institution, association or other entity to use and access the Platform.

 

1. ACCEPTANCE OF TERMS AND MODIFICATION THEREOF

 

This Agreement constitutes a binding contract between User and SEETARA, with regard to the access and use of the Platform.

 

Access of the Platform by the User constitutes an acknowledgement and acceptance in full and without any modification and/or exception by the User of this Agreement. If the User does not agree with any part of such terms, conditions and notices as stated in this Agreement in any manner, the User must not access the Platform.

 

SEETARA reserves the right to change the terms, conditions and notices pursuant to which the Platform is accessed by the User for a consultation with an astrologer or purchase of any products or any other services (hereinafter referred to as “Services”) that are offered through the Platform, without any notice or intimation of such change. The User shall be responsible for regularly reviewing the terms and conditions of this Agreement. Changes to this Agreement will be effective when posted and the User agrees to review this Agreement periodically to become aware of any changes.

 

The User agrees that this Agreement forms a valid contract between the User and SEETARA, and that SEETARA may, at its sole discretion, amend any of the use or Services being provided by it vide the Platform and/ or this Agreement either wholly or partially, at any time and without the requirement of any prior notice or consent.

 

SEETARA reserves the right, in its sole discretion, to terminate the access to the Platform and/or any of the Services or any portion thereof at any time, without any prior notice.

 

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement or the right to use the Platform by the User as contained herein or any other section or pages of the Platform in any manner whatsoever.

 

The User "uses" the Platform anytime he accesses, views, links to or from, or otherwise interacts or communicates with or connects to, the Platform (or any parts thereof) or interacts or communicates with other Users through the Platform (including, without limitation, on message boards, chat rooms and/or other communities established on the Platform if any).

 

1. LIMITED USER RIGHTS & OBLIGATIONS 

 

The User agrees that even though the Platform is targeted to Indian Residents, it may be accessed in other parts of the world. The material/information on the Platform is not intended for use by persons located in, or residents in countries that restrict the distribution of such material/information or by any person in any jurisdiction where distribution or use of such material/information or usage or access of Platform will be contrary to law or any regulation. It shall be the responsibility of every User to be aware of and fully observe the applicable laws and regulations of the jurisdiction which User is subject of. If the User is not an Indian resident, he acknowledges, understands and agrees that he is doing so on his own initiative and at his own risk and SEETARA shall not be liable for violation/breach of any of the laws applicable to usage of the Platform. 

 

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, services or intellectual property obtained from the Platform in any manner whatsoever. Limited reproduction and copying of some of the content of the Platform is permitted for the User unless otherwise prohibited by SEETARA. For the content which is prohibited by SEETARA the prior written consent of SEETARA is required to be obtained by the User. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Platform is strictly not permitted.

 

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Services. It is clarified that the Services, including the use of the Platform, is not for commercial use but is specifically meant for personal use only of the User.

 

 

1. NO WARRANTY

 

Although all efforts are made to ensure that information and content provided as part of this Platform is correct at the time of inclusion on the Platform, however there is no guarantee to the accuracy of the Information. This Platform makes no representations or warranties as to the fairness, completeness or accuracy of Information. There is no commitment to update or correct any information that appears on the Internet or on this Platform. Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. Any use of this Platform or the information is at your own risk. Neither SEETARA or any of SEETARA companies, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this Platform or the information, or any Platform linked to this Platform.

 

SEETARA is only the information provider, and it cannot therefore control or prevent changes in the published descriptions or oral representations, which are always based upon information provided by third parties and shall not be liable in any manner for any content that such third party would provide. All Users are cautioned to conduct their own due diligence and seek separate and specific legal and other advice prior to make any decisions based on the information provided on the Platform.

 

The astrologers are users who are registered on the Platform and are not employees of SEETARA. However, the Platform verifies the degrees, qualifications, credentials, and background of the astrologers but does not refer, endorse, recommend, verify, guarantee any advice, information or other Services provided nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by the astrologers.

 

THIRD PARTY SITES

 

The Platform may contain links to other Platforms or may contain features of any nature of other Platforms on the Platform. The linked sites are not under the control of SEETARA or the Platform and SEETARA is not responsible for the contents of any linked site, including without limitation any link or advertisement contained in a linked site, or any changes or updates to a linked site. SEETARA is not responsible for any form of transmission, whatsoever, received by the User from any linked site. SEETARA is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement of any nature by SEETARA or the Platform of the linked sites or any association with its operators or owners including the legal heirs or assigns thereof.

 

SEETARA is not responsible for any errors, inclusions, omissions or representations on any linked site, or on any link contained in a linked site. SEETARA does not endorse any advertiser on any linked site or on any link contained in a linked site, in any manner. The User is requested to verify the accuracy of all information on his own before undertaking any reliance on such information.

 

USER OBLIGATIONS/ACCEPTABLE USE 

 

The Platform may contain services such as email, chat, bulletin board services, news groups, forums, communities, personal web pages, calendars, and/or other message. The User agrees and undertakes to use the communication services only to post, send and receive messages and material that are proper and related to the particular communication service. In order to promote a safe and positive experience, the following conduct is strictly prohibited in connection with your access to and use of the Services. Without limitation, you will not:

 

1. defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

 

1. publish, post, upload, distribute or disseminate any illegal, abusive, harassing, pornographic, hateful, racist, inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information, paedophilic, invasive of another‘s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

 

1. upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer;

 

1. advertise or offer to sell or buy any goods or services for any business purpose, unless such communication service specifically allows such messages;

 

1. violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Platform contained elsewhere herein;

 

advertise to, or solicit, any user to buy or sell any products or services, or use any information obtained from the Services to contact, advertise to, solicit, or sell to any user without their prior explicit consent;

 

alter or tamper with any materials on or associated with the Services;

 

attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect or restrict access to the Services;

 

attempt to decipher, decompile, disassemble, or reverse-engineer any of the software or other underlying code used to provide the Services;

 

disrupt, overwhelm, attack, modify or interfere with the Services or its associated software, hardware, or servers in any way;

 

engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Services;

 

impede or interfere with others’ use of the Services;

 

impersonate any person or entity or perform any other similar fraudulent activity, such as phishing;

post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain passwords, account data, or any other personal or private information from any user;

 

submit any content linking to multilevel marketing schemes, pyramid schemes, or off-topic content;

 

submit, send, post, upload, or otherwise make available unsolicited or unauthorised advertising or commercial communications, such as spam, advertising, promotional materials, junk mail, chain letters, or any other form of solicitation;

 

take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;

 

use any means to scrape or crawl any web pages contained in the Services;

 

use any robots, spiders, scrapers, or any other automated means to access the Services for any purpose;

 

violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;

 

violate any law or regulation for the time being in force. 

 

advocate, encourage, or assist any third party in doing any of the foregoing;

 

do any act which is harmful to child;

 

deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

 

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; or

 

such information is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;

 

 

SEETARA will review materials posted through communication service and shall remove any materials in its sole discretion. The SEETARA reserves the right to terminate the User's access to any or all of the communication services at any time without notice for any reason whatsoever.

 

The SEETARA reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in SEETARA’s sole discretion.

 

SEETARA does not control or endorse the content, messages or information found in any communication service and, therefore, SEETARA specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the User's participation in any communication service.

 

When User registers with the Platform, User consents that SEETARA or any of its partners/ affiliate/ group companies or third party service providers may contact User from time to time to provide the offers/ information of such products/ services that they believe may benefit User.

 

1. REGISTRATION PROCESS FOR USER

 

Registration of the User on the Platform is optional. If the User opts to register himself on the Platform, upon completion of the registration process, the User shall receive a User id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and User id, and shall be fully responsible for all activities that occur by use of such password or User id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. The User is responsible for the security of his id and password and for all transactions undertaken using his id and password. The password entered by the User is transmitted in one- way encrypted form to SEETARA’s database and stored as such. Thus the password will not be known even to SEETARA. SEETARA will not be responsible for any financial loss or any other loss, inconvenience or mental agony resulting from misuse of your id / password / account details.

 

The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form on the Platform; and (b) Upon registration SEETARA will permit the User to review the information/data provided by User and it shall be User’s obligation to maintain and promptly update the registration data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete or SEETARA has reasonable grounds to suspect that the registration data or any part thereof is untrue, inaccurate, not current or incomplete, SEETARA shall not be responsible for authenticity of data provided by User. SEETARA has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Platform and/or any of the SEETARA Services where it is found that User had wilfully provided any inaccurate information/data.

 

SEETARA shall have access to the account and the information created by the User for ensuring and maintaining the high-quality services provided by the Platform and for addressing the need of the customer in the most effective manner. User hereby consents for the unconditional access of the account by the SEETARA, its employees, agents and other appointed person in such regard. The User grants SEETARA the right to disclose to third parties the registration data to the extent necessary for the purpose of providing services by SEETARA, its affiliates and third party service providers.

 

PASSWORD PROTECTION 

 

You shall not be entitled to avail the facilities without the use of a user name and password. You are responsible for maintaining the confidentiality of your password and Account, and you shall not allow anyone else to use your password at any time. You are fully responsible for all activities that occur using your password or Account. You are requested to please notify SEETARA immediately of any unauthorized use or access of your password or Account, or any other breach of security. The Platform will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

 

PROMOTIONAL OFFERS 

 

You may receive from time to time, announcement about offers with intent to promote this Platform and/or facilities/products of SEETARA companies. The promotional offer(s) would always be governed by these Terms of Use plus certain additional terms and conditions, if any prescribed. The said additional terms and conditions, if prescribed, would be specific to the corresponding promotional offer only and shall prevail over these Terms of Use, to the extent they may be in conflict with these Terms of Use. SEETARA reserves the right to withdraw, discontinue, modify, extend and suspend the promotional offer(s) and the terms governing it, at its sole discretion.

 

1. PAYMENT MODES FOR USER 

 

Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options. All payments for purchases made by You on the Platform may be made by a variety of payment method options offered to Users. 

 

The User can avail Credit Card, Debit Card, Wallets, Unified Payments Interface (UPI) (BHIM-UPI), other Unified Payments Interface based options or other options/arrangement like BNPL (Buy Now Pay Later) as may be made available by the Seetara on the Platform to make payment to SEETARA in addition to the current usual mode of payment i.e. RTGS, NEFT etc. which user may be using to make the payment.

 

In case the User is interested in making the payment through the above means or need any further clarification / information, please contact us on +91 8080252281.

 

If You face any payment issues, try placing the order again in a short while or contact Your bank or issuer for technic al assistance. SEETARA is not liable for any loss or inconvenience caused to You when making payment or for any wrongful debits to Your cards or net banking accounts.

 

Issuing Bank Terms and Conditions:

Users understand and acknowledge that all payments made by the Users using valid credit card/ Debit card/ Cash Card/ and other payment instruments or mechanism including net banking facility will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective Issuing Bank and payment instrument issuing company.

 

Requirements of Permanent Account Number (PAN):

• For all the purchase of an amount equal to or exceeding INR 2,00,000 (INR two lakhs only), You will be required to upload a copy of Your PAN card, within such time as may be prescribed from the date of purchase, failing which, the purchase made by You will be automatically cancelled. The order shall also stand cancelled if there is a discrepancy between Your name in Account with SEETARA the name printed on the PAN card.
• The requirement to provide a copy of PAN card is one time activity and You don’t need to submit it again.

 

ASTROLOGICAL SERVICES - DELIVERY AND REFUND POLICY

 

No refund shall be processed for the reason that incorrect information or data has been provided by the User. The User agrees to be careful while providing any information to the Platform and must re-check the information filled.

 

No refund shall be processed for providing a wrong contact number for the purpose of availing of the “Call with Astrologer” feature. The User once opted for this feature is advised to keep the contact number in the full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.

 

The refunds, if any, shall be processed after deduction of the transaction charges levied by the bank and/or the payment gateway, and/or any other charges that may have been incurred by the Platform during processing and/or delivering the Service, as applicable.

 

By requesting a refund, the user is agreeing to provide SEETARA’s quality audit team permission to access the chat/call recording of the consultation for which a refund has been requested, in order to determine whether the case is eligible for refund or not.

 

SEETARA quality audit team, on a best-effort basis, provides partial/full refunds to the users in their SEETARA wallet wherever the consultant’s quality parameters are not satisfied. It can take up to 7 Business Days to analyse and refund the amount back to the SEETARA wallet.

 

PURCHASE OF PRODUCTS - SHIPPING, DELIVERY, RETURN & EXCHANGE, REFUND & REPLACEMENT, CANCELLATION POLICY

 

Shipping Policy

 

We will dispatch all your orders within 48 hours on normal BAU (Business As Usual) days. Please be advised that shipments are not sent out on Sundays, or any Holidays. We do not guarantee arrival dates or timelines as this is dependent on the courier partner and location:

 

1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 2 business days. You may refer to our Delivery Policy for more information.
3. The estimated delivery time may vary from state to state. Days excluding Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
4. If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes.
5. Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge as applicable, on the first package you receive.

 

Delivery Policy

1. We take extensive precautions for the safety of our products and its packaging while dispatching it in sealed boxes.
2. If the shipment is tampered or found damaged, please do not accept it.
3. Orders placed on the second half of Saturday or Sunday will be dispatched within 48 hours of next working day. Pls refer our Shipping Policy.
4. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call +91 8080252281 or email(support@seetara.in) within 24 hours of the delivery intimation, wherein you will have to give us 48-72 hours to investigate with our courier partners.
5. All claims concerning shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. Please refer to our Refund and Return policy.
6. In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to your account only if proof of the charges (i.e courier bill) is submitted to us.
7. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
8. We reserve the right to pause deliveries to any part of the country at any time if so needed.

 

Return and Exchange Policy

1. In case you would like a refund or replacement, please call us at +91 8080252281 or send us an email with the Images of the Product, Invoice, Inner & Outer Packaging to support@seetara.in, within 48 hours of the order delivery. We would require 48-72 hours to revert.
2. Kindly take unboxing video and share with us in case of damage or tempered product or package.
3. Please allow us 5-10 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing the refund/replacement.
4. You will be eligible for full refund or exchange without incurring any additional charges if it is a case of:

1. Package has accessories missing.
2. Damaged.
3. Wrong product delivery

1. In case you have received the wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and the original manufacturer’s packaging for a successful pick-up and return.
2. Returns will not be accepted if:

1. The product is damaged after delivery.
2. It is without an invoice.
3. It is without its original packaging.

1. Please do not use the item if you have raised one of the above complaints.
2. Products once delivered, will not be applicable for a refund if they fall under any one of the scenarios stated below:

1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the Invoice, packet, product and box (if any).

1. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. 

 

Refund and Replacement Policy

 

1. The risk and liability of placing an order in haste and careless manner totally lies with the User and the Platform is not responsible for any refund once the processing of the order has commenced.

 

1. No refund shall be processed for the return of any damaged product by the User. The User undertakes and agrees that by ordering any product as displayed on the Platform, the User shall be fully responsible for any damage caused to the product, post its delivery. For orders made via the “Cash on Delivery” method of payment, the User shall be charged for the cost of the product as displayed by the Platform.

 

1. The refunds, if any, shall be processed after deduction of the transaction charges levied by the bank and/or the payment gateway, to & fro cost of the shipping and/or courier charges, if any (with regard to purchase of a product listed on the Platform), customs duty (if levied) and/or any other charges that may have been incurred by the Platform during processing and/or delivering the Service, as applicable.

 

1. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement. Refunds will be through bank transfers only. No cash refunds will be made. It would take our team at least 5-7 business days post refund initiation for an online refund to be initiated.

 

1. In case of NEFT, it would require us at least 3-5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

 

Cancellation Policy:

 

Cancellation by Seetara

Seetara has the right to cancel or refuse the order without assigning any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled and you have been charged, the said amount will be reversed back through the same mode of payment.

 

Cancellation by Customer

Orders once dispatched are not eligible for cancellation. However, if the User intends to cancel a successfully placed order before execution/dispatch, the User is required to contact the customer care team within 12 (Twelve) hour of making the payment provided the order has not been dispatched, whereafter it is totally at the discretion of the Platform whether or not to issue a refund.

 

 

Discount vouchers are intended for one-time use only and shall be treated as availed even if you cancel the order.

 

In case of a return or cancellation, the refund shall be initiated post the return of the product to us and only after verification of the product and packaging is done.

 

To cancel/claim refund, please contact us on +918080252281 or email us on support@seetara.in in case you need to cancel an order. 

 

 

NOTE TO CUSTOMERS

Fair Usage Policy

We go to extensive lengths for a smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the rights of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

 

Impairment & Damages

 

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our Platform directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

 

1. Do not use the products
2. Take unboxing video and proper snapshots of the products
3. Keep the invoice copy with you

 

If, however, the order is placed through an online marketplace, please raise the issue to their customer service team. In such cases, Seetara is not responsible for any damages caused.

 

Suspending Promotions

 

Seetara reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities, notice or intimation. The products purchased under deals/sale are not returnable/ refundable.

 

For any queries, please feel free to reach our customer care team on +918080252281 or write to us on support@seetara.in, we will be happy to clarify your concerns.

 

1. CONFIDENTIALITY 

 

The Parties hereby agree to keep the data, information and terms of the contract confidential and shall not disclose the same without the consent of the other Party.

 

The Parties shall not be liable for breach of the above clause when the Confidential Information is disclosed in pursuant to an order of any court or government authority and/or, in performance of this contract by SEETARA and/or when the parties independently obtain from third party.

 

1. BREACH

 

Without prejudice to the other remedies available to SEETARA under this Agreement or under applicable law, SEETARA may limit the User's activity, warn other Users of the User's actions, immediately temporarily / indefinitely suspend or terminate the User's registration, and/or refuse to provide the User with access to the Platform if:

 

1. The User is in breach of this Agreement and/or the documents it incorporates by reference;

 

1. SEETARA is unable to verify or authenticate any information provided by the User; or

 

1. SEETARA believes that the User's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the User, other Users of the Platform and/or SEETARA.

 

SEETARA may at any time in its sole discretion reinstate suspended Users. Once the User has been indefinitely suspended the User may not register or attempt to register with SEETARA or use the Platform in any manner whatsoever until such time that the User is reinstated by SEETARA. Notwithstanding the foregoing, if the User breaches this Agreement or the documents it incorporates by reference, SEETARA reserves the right to recover any amounts due and owing by the User to SEETARA and to take strict legal action as SEETARA deems necessary.

 

1. INTELLECTUAL PROPERTY RIGHTS

 

This Platform contains information, materials, including text, images, graphics, videos and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in these materials are either owned by SEETARA or have been licensed to facilities provider, SEETARA Companies by the owner(s) of those rights so that it can use these materials as part of this Platform. Other than those materials which belong to Third Parties, SEETARA Companies retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this Platform which are either owned by or licensed to by SEETARA and/or used under license by SEETARA Companies.

 

You shall not (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any materials contained in the Platform. These restrictions apply in relation to all or part of the Materials on the Platform; (b) copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the Platform may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (c) remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this Platform; without our express written consent.

 

DISCLAIMER 

 

THE USER EXPRESSLY ACKNOWLEDGES AND AGREES THAT THE USE OF PLATFORM OWNED AND OPERATED BY SEETARA, TO RECEIVE ASTROLOGICAL SERVICES INCLUDING BUT NOT LIMITED TO ONLINE CONSULTATIONS WITH THE ASTROLOGERS/CONSULTANTS REGISTERED ON THE PLATFORM AND PURCHASE OF PRODUCTS IS AT USER’S SOLE RISK. THE USER ACKNOWLEDGES THAT BY ACCESSING AND AVAILING SERVICES FROM THE PLATFORM AND TRANSACTING FROM THE PLATFORM, THE USER USES ITS BEST AND PRUDENT JUDGEMENT. THE COMPANY SHALL NEITHER BE HELD LIABLE NOR RESPONSIBLE FOR ANY ACTIONS OR INACTIONS OF THE USER AND HEREBY EXPRESSLY DISCLAIMS ANY AND ALL RESPONSIBILITY AND LIABILITY OF THE CONSEQUENCES OF ACTIONS TAKEN BY THE USER ON THE ADVICE OF THE ASTROLOGERS/ CONSULTANTS REGISTERED ON THE PLATFORM. THE COMPANY FURTHER CLARIFIES THAT ANY ADVICE PROVIDED BY ANY OF THE ASTROLOGERS/ CONSULTANTS REGISTERED ON THE PLATFORM SHALL BE THEIR OWN PERSONAL VIEWS AND RECOMMENDATIONS AND SHALL NOT BE TREATED OR DEEMED TO BE ATTRIBUTED AS AN ADVICE OF SEETARA IN ANY MANNER WHATSOEVER.

 

SEETARA FURTHER EXPRESSLY DISCLAIMS ANY WARRANTIES OR REPRESENTATIONS (EXPRESS OR IMPLIED) IN RESPECT OF QUALITY, SUITABILITY, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, PERFORMANCE, SAFETY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR LEGALITY OF THE SERVICES LISTED OR PRODUCTS DISPLAYED OR TRANSACTED OR THE CONTENT (INCLUDING PRICING INFORMATION) ON THE PLATFORM.

 

ALL CONTENT, SERVICES, PRODUCTS, INFORMATION (INCLUDING THE PRICE OF PRODUCTS) AND RELATED GRAPHICS ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTY OR GUARANTEE OF ANY KIND WHATSOEVER. IN NO CASE SHALL ANY RIGHT, TITLE OR INTEREST IN THE SERVICES PROVIDED OR DISPLAYED ON THE PLATFORM VEST WITH SEETARA NOR SHALL SEETARA HAVE ANY OBLIGATIONS OR LIABILITIES IN RESPECT OF ANY TRANSACTIONS ON THE PLATFORM AND THE RESPECTIVE ASTROLOGER(S) SHALL HAVE RIGHT, TITLE INTEREST IN THE SERVICES PROVIDED OR DISPLAYED OR ANY OBLIGATIONS OR LIABILITIES ARISING THEREFROM.

 

SEETARA FURTHER DISCLAIMS THAT ANY INFORMATION AND DATA CONTAINED ON THE PLATFORM IS TO BE TREATED PURELY FOR ENTERTAINMENT PURPOSES AND ANY PREDICTION, CONSULTATION, RECOMMENDATIONS OR PRODUCTS OR OTHER INCIDENTAL SERVICES THAT THE USER MAY AVAIL OR RECEIVE FROM THE ASTROLOGERS/ CONSULTANTS REGISTERED ON THE PLATFORM SHALL NOT BE TREATED AS A SUBSTITUTE FOR ANY PROFESSIONAL MEDICAL OR LEGAL ADVICE AND SEETARA EXPRESSLY DISCLAIMS ANY LIABILITY IN THE EVENT USER SUFFERS ANY LOSS OR DAMAGE WHILE ACTING ON THE ADVICE OF THE REGISTERED ASTROLOGERS/CONSULTANTS. FURTHERMORE, THE USER HEREBY EXPRESSLY RELEASES SEETARA AND/OR ITS AFFILIATES AND/OR ANY OF ITS OFFICERS AND REPRESENTATIVES FROM ANY COST, DAMAGE, LIABILITY OR OTHER CONSEQUENCE OF ANY OF THE ACTIONS/INACTIONS OF THE ASTROLOGERS/CONSULTANTS AND SPECIFICALLY WAIVER ANY CLAIMS OR DEMANDS THAT THE USER MAY HAVE IN THIS BEHALF UNDER ANY STATUTE, CONTRACT OR OTHERWISE.

 

THE USER ACKNOWLEDGES THAT THE PRODUCT IMAGES ARE INDICATIVE IN NATURE AND ACTUAL PRODUCT MAY DIFFER FROM THE IMAGE.

 

1. NO LIABILITY 

 

THE USER UNDERSTANDS AND EXPRESSLY AGREES THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, IN NO EVENT WILL THE SEETARA OR ANY OF ITS AFFILIATES OR GROUP COMPANIES OR ANY OF THEIR RESPECTIVE OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, OR LICENSORS BE LIABLE TO USER OR ANYONE ELSE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USER’S USE (OR THE USE OF ANYONE USING AN ACCOUNT REGISTERED TO THE USER) On THE PLATFORM OR ANY PARTS THEREOF.

 

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, THE USER HEREBY IRREVOCABLY WAIVES ANY RIGHT OR REMEDY TO SEEK AND/OR OBTAIN INJUNCTIVE OR OTHER EQUITABLE RELIEF OR ANY ORDER WITH RESPECT TO, AND/OR TO ENJOIN OR RESTRAIN OR OTHERWISE IMPAIR IN ANY MANNER, THE PRODUCTION, DISTRIBUTION, EXHIBITION OR OTHER EXPLOITATION OF ANY THE SEETARA OR ANY OF ITS AFFILIATE OR GROUP COMPANY RELATED SERVICES, OR THE USE, PUBLICATION OR DISSEMINATION OF ANY ADVERTISING IN CONNECTION WITH SUCH SERVICES.

 

USE OF CONTENT

 

You grant SEETARA and its affiliates and associates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights in any content that is posted by You or material submitted by You, to use, reproduce, publish, distribute and display such content throughout the world in any mode, medium or manner now known or developed in future; and the right to use Your name in connection with such content.

 

You agree that the rights granted as above are irrevocable during the entire period of protection of the User’s intellectual property rights associated with such content and material. The User agrees to waive the User’s right to be identified as the author of such content and materials and the User’s right to object to derogatory treatment of such content or material. The User agrees to perform all further acts and execute deeds and documents necessary to perfect the above rights granted by the User to SEETARA.

 

The User represents and warrants that the User owns or otherwise controls all of the rights to the content and material that the User posts or that the User otherwise provides on or through the Platform; that, as at the date that the content or material is submitted to the Platform: (i) the content and material is accurate; (ii) use of the content and material does not breach any applicable Indian law or the Platform’s policies or guidelines or Additional Terms (iii) the content and material do not breach these Terms and Privacy Policy.

 

1. RELATIONSHIP

 

None of the provisions of this Agreement, terms and conditions, notices or the right to use the Platform by the User contained herein or any other section or pages of the Platform and/or the linked sites, shall be deemed to constitute a partnership between the User and SEETARA and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.

 

None of the provisions of this Agreement, terms and conditions, notices or the information displayed on the Platform contained herein or any other section or pages of the Platform and/or the Linked Sites or the Services provided by SEETARA, shall be deemed to constitute a partnership between the SEETARA and User or any other person or company or entity and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.

 

1. INDEMNIFICATION

 

The User agrees to indemnify, defend and hold harmless SEETARA, its affiliates, group companies and their directors, officers, employees, agents, third party service providers, and any other third party providing any service to SEETARA in relation to the Services whether directly or indirectly, from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by SEETARA that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any terms of this Agreement including any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement.

 

1. SEVERABILITY

 

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

 

1. RESTRICTION OF USAGE AND ACCESS TO PLATFORM

 

The User agrees that SEETARA may under certain circumstances and without prior notice, immediately restrict the User's usage of and/or limit access to the Platform/ SEETARA Services. Causes for restriction and /or limitation may include, but shall not be limited to, breach by the User of this Agreement, requests by enforcement or government agencies, requests by the User.

 

Should the User object to any terms and conditions of this Agreement or become dissatisfied with any SEETARA Service in any way or wishes to withdraw any consent previously given, the User's should immediately:

 

1. discontinue use of the Platform/ SEETARA Service; and 
2. notify SEETARA of such discontinuance by written communication or by sending e-mail from registered e-mail address of the User.

 

Upon such communication by the User, SEETARA shall have a right to put a restriction or limitation on use of the Platform/ Services and software by the User. The User shall have no right and SEETARA shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's usage of and /or access to Platform has been restricted and/or limited any data that the User had stored on the Platform may not be available for the User’s disposal.

 

PRIVACY POLICY:

 

User shall be responsible for adherence and compliance of the Privacy Policy of Seetara given at __________(link)

 

1. GRIEVANCE REDRESSAL

 

In the event User has any grievance in relation to any information uploaded on the Platform or with respect to processing of information or use of Platform , the User may contact our grievance on:

 

Head - Customer Experience

Email ID: support@seetara.in

Phone number: +91 8080252281

Address: Office Number B 704, B-705, B-706, 7th Floor, Baner Biz Bay,  Survey no 110/11/23 Village Baner, Aundh Baner Road, Pune – 411045, Maharashtra.

The grievance office shall endeavour to expeditiously redress the grievances, but within reasonable time as may be provided in the applicable laws.

 

1. FORCE MAJEURE

 

SEETARA shall not be liable for any failure to perform any of its obligations under this Agreement or provide the Services or any part thereof if the performance is prevented, hindered or delayed by a Force Majeure Event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.

 

“Force Majeure Event” means any event due to any cause beyond the reasonable control of any Party, including, without limitation, unavailability of any communication system, breach or virus in the systems, fire, flood, explosion, acts of God, pandemic, civil commotion, riots, insurrection, war, acts of government, pandemic, epidemic.

 

COMMUNICATIONS

 

You will be required to provide a valid email address and phone number in order to avail the services provided by the Platform, including and not limited to placing orders for buying the products. By registering Your email address and phone number with the Platform, You consent to be contacted by the Platform via email, phone calls or SMS notifications for any order or shipment, delivery, payment or offer related updates or otherwise. The Platform may notify or communicate with You by e-mail, SMS, phone or by posting notices on the Platform or by any other mode of communication.

 

NOTICES

 

Except as otherwise stated in these Terms, all notices to a party shall be in writing and shall be made via email address as provided by either party. 

 

1. GOVERNING LAW

 

This Agreement shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles. In the event any dispute in relation hereto is brought by the User, it shall be subject to the exclusive jurisdiction of the courts of Pune, India.

 

NO WAIVER

If we fail to insist that you perform any obligations under these Terms or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived such rights and will not mean that you do not have to comply with your obligations. If we do waive a failure or breach by you, we will only do so in writing and that will not mean that we automatically waive any future failure of breach by you.

 

THIRD-PARTY BENEFICIARIES

Except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms.

 

ASSIGNMENT

These Terms, and any rights or licences granted hereunder, may not be assigned or delegated by you. These Terms, and any rights or licences granted hereunder, may be assigned or delegated by SEETARA without restriction. These Terms bind and inure to the benefit of each party and the party’s successors and permitted assigns.

 

ELECTRONIC PROCESSING

You agree that any agreements made by and between you and us in electronic form are as legally binding as if made in physical written form.

 

SURVIVAL

Any provision of these Terms that by its nature is reasonably intended to survive beyond termination of these Terms shall survive.

 

CAPTIONS

Various captions used in these Terms are for convenience purpose only and may not be used to interpret the provisions thereof. In case of captions and the related text conflicts, the text will prevail.

 

SPECIFIC AGREEMENT SHALL PREVAIL OVER THIS GENERAL AGREEMENT

 

Any specific terms and conditions of a product whether appearing on any Platform, website, product, package, invoice etc. shall prevail over this general terms and conditions and if there is any inconsistency between these general terms and conditions and the specific terms and conditions of the product, the specific general terms and conditions shall have over riding effect over these general terms and conditions.

 

 

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